Intelligent Contact Centre
Our Studio lets you design the journey every call follows — visually, on a canvas. AI answers on the first ring and resolves the routine. When a call needs a human, it lands with the right specialist — with the caller, the intent, and the live transcript already on their screen.
Design every call flow visually in the Studio
Drag and drop the path every call follows: greet, gather, ask, route, transfer, schedule, condition, branch. No code. Your supervisors build and change call flows themselves — no tickets to raise.
AI answers first and resolves the routine
AI picks up on the first ring, holds a natural conversation, collects what it needs, and closes the call when it can. After-hours is no longer out-of-service.
Skill-based routing that respects expertise
Rank your team on a skill scale. Calls route to the specialist best placed to help — with round-robin, least-recent, or ring-all inside each skill level. If no one picks up, the call reroutes automatically.
Human agents work from the browser
Your agents answer from the browser — no desk phone required. Incoming calls open with the AI summary, the caller context, and a live transcript already visible. They read what was said as the caller said it.
Handoff without reconnecting
When AI passes a call to a human, the caller is never transferred and never has to repeat themselves. The human joins the same call, with the full conversation history on their screen.
Desk phone and browser ringing together
If your agents prefer a desk phone, both ring simultaneously. Whoever answers first takes the call; the other device dismisses automatically.
Transcripts, sentiment, and summaries on every call
Supervisors get a searchable record of every call — with sentiment, topics, AI-generated summaries, and the full transcript. Patterns your team used to miss surface on their own.
Runs on what you already have — or what we set up
Works with the voice platform your team uses today. If you would rather start fresh, we set one up and operate it end to end.
Your data. Your rules.
Our team, accountable to you.
Your calls, your recordings, your rules. You decide what is recorded, for how long it is kept, and what is excluded from the record. Sensitive information your regulator cares about is handled exactly as your policy specifies. Every call is attributable to the agent who took it and the supervisor who owns it.
Read the six promises we make to every customerQuestions we hear most often
See Intelligent Contact Centre in your environment.
Tell us what you need. We reply within one business day — from a named person, not a mailbox.